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Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli

This research study was to assess and analyse the service quality and customer’s satisfaction toward the Royal Malaysian Customs Department in Sarawak customer perspectives. Specifically, the research study was to determine the customer perception and also the overall customer satisfaction level to...

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Main Author: Hasli, Wanaatashia Najeera
Format: Student Project
Language:English
Published: 2015
Subjects:
H Social Sciences (General)
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/82805/1/82805.pdf
https://ir.uitm.edu.my/id/eprint/82805/
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id my.uitm.ir.82805
record_format eprints
spelling my.uitm.ir.828052023-08-17T06:23:50Z https://ir.uitm.edu.my/id/eprint/82805/ Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli Hasli, Wanaatashia Najeera H Social Sciences (General) Consumer satisfaction This research study was to assess and analyse the service quality and customer’s satisfaction toward the Royal Malaysian Customs Department in Sarawak customer perspectives. Specifically, the research study was to determine the customer perception and also the overall customer satisfaction level toward the service provided at Customs Department. This would be influenced by the dimensions that have been used to assess whether customer satisfied with the service quality that was providing by the department. 2015 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/82805/1/82805.pdf Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli. (2015) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Consumer satisfaction
spellingShingle H Social Sciences (General)
Consumer satisfaction
Hasli, Wanaatashia Najeera
Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli
description This research study was to assess and analyse the service quality and customer’s satisfaction toward the Royal Malaysian Customs Department in Sarawak customer perspectives. Specifically, the research study was to determine the customer perception and also the overall customer satisfaction level toward the service provided at Customs Department. This would be influenced by the dimensions that have been used to assess whether customer satisfied with the service quality that was providing by the department.
format Student Project
author Hasli, Wanaatashia Najeera
author_facet Hasli, Wanaatashia Najeera
author_sort Hasli, Wanaatashia Najeera
title Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli
title_short Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli
title_full Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli
title_fullStr Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli
title_full_unstemmed Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli
title_sort service quality and customers satisfaction towards the royal malaysian customs department: sarawak customer perspectives/ wanaatashia najeera hasli
publishDate 2015
url https://ir.uitm.edu.my/id/eprint/82805/1/82805.pdf
https://ir.uitm.edu.my/id/eprint/82805/
_version_ 1775626480632463360
score 13.211869

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