A study on customer satisfaction in the banking service: a case of Hong Leong Bank Berhad, Kota Sentosa Branch / Christie Duin Tanggi

• 第一著者: Tanggi, Christie Duin
• フォーマット: Student Project
• 言語: English
• 出版事項: 2002
• 主題: H Social Sciences (General); Consumer satisfaction; Banking
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/77916/1/77916.pdf; https://ir.uitm.edu.my/id/eprint/77916/

The research study aim to investigate the customer satisfaction in the banking service. The link between customer satisfaction and the quality of service are explored. My research aim to illustrate the extent to which customer service influence customer satisfaction in the banking services. The stud...