Critical service encounters in UiTMCS: an exploratory investigation from students’ perspective using Critical Incident Technique (CIT) / Voon Boo Ho , Patricia Jussem and Firdaus Abdullah
This exploratory study on the critical service encounters in UiTMCS was conducted to better understand the nature, causes and consequences of the University’s students’ favourable and unfavourable service encounters. The various underlying service evaluation criteria and service quality dimensions w...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Research Reports |
| Language: | English |
| Published: |
2002
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/77914/1/77914.pdf https://ir.uitm.edu.my/id/eprint/77914/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|