Integrating libqual and kano model for library service excellence / Voon Boo Ho

• Main Authors: Boo Ho, Voon, Melvin Jussem, Petricia, Nity Mathew, Vloren
• Format: Research Reports
• Language: English
• Published: Universiti Teknologi Mara Cawangan Sarawak 2013
• Subjects: Library Science. Information Science; Library administration
• Online Access: http://ir.uitm.edu.my/id/eprint/23361/1/LP_VOON%20BOO%20HO%20RMI%20Q%2013%205.PDF; http://ir.uitm.edu.my/id/eprint/23361/

The proposed research aims to integrate the LibQUAL and Kano Model to identify the service attributes which will be useful for library service quality improvement towards excellence. The research will involve the identification of current service attributes (e.g. from LibQUAL), measuring user opini...