Defining quality customer service competencies: a case study in Agensi Khiron Takaful Nasional Sdn Bhd / Siti Norhafizee Mohd Khapid

• Main Author: Mohd. Khapid, Siti Norhafizee
• Format: Student Project
• Language: English
• Published: 2005
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/77095/1/77095.pdf; https://ir.uitm.edu.my/id/eprint/77095/

This study was to focus towards the goal of improving and maintaining the customer service quality. The purpose of this research is to find out the level of efficiency towards customer service and how far customers are satisfied with the service provided by Agensi Khiron TNSB. This study was based o...