The study on the effectiveness of inquiry counter service in Tenaga Nasional Berhad Distribution Kota Tinggi / Saridayu Abu

• Main Author: Abu, Saridayu
• Format: Student Project
• Language: English
• Published: 2002
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/60097/1/60097.pdf; https://ir.uitm.edu.my/id/eprint/60097/

This research project paper was focused on the effectiveness of inquiry counter service evaluation in Tenaga Nasional Berhad Kota Tinggi, Johor. There are some complaints towards their services such in terms of personnel; facilities and others in Call Management Center, Complaint form and Customer S...