The relationship between service quality and employee satisfactions at Jabatan Kerja Raya / Siti Norsaidah Muhammad

• Main Author: Muhammad, Siti Norsaidah
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Personnel management. Employment management; Job satisfaction; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/70181/1/70181.pdf; https://ir.uitm.edu.my/id/eprint/70181/

In today’s business environment, satisfying employees has been challenging to the company that provide a services and products. In order to make the employees are able to loyal with the company, the company need to provide a good service. Service quality can be defined as an evaluation process from...