The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar
Post pandemic era, spa has been evolved in a rapid growth with a high demand services in Malaysia. Therefore, the customer of hotel and resort spa have a high expectations of services in this wellness industry. However, due to some deficit in this service quality affect the customer’s service expect...
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Format: | Article |
Language: | English |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2022
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Online Access: | https://ir.uitm.edu.my/id/eprint/68160/1/68160.pdf https://ir.uitm.edu.my/id/eprint/68160/ https://www.jthca.org/ |
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