The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar

• Main Authors: Mohamad, Siti Nadhirah, Hasbollah, Hasif Rafidee, Ab Ghaffar, Siti Fatimah
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
• Subjects: Consumer satisfaction; Customer services. Customer relations; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/68160/1/68160.pdf; https://ir.uitm.edu.my/id/eprint/68160/; https://www.jthca.org/

Post pandemic era, spa has been evolved in a rapid growth with a high demand services in Malaysia. Therefore, the customer of hotel and resort spa have a high expectations of services in this wellness industry. However, due to some deficit in this service quality affect the customer’s service expect...