The relationship between service quality and customer satisfaction towards service counter at Pos Malaysia Berhad in Urban Transformation Centre (UTC), Kuching, Sarawak./ Jennifer Sayu Nyaru

• Main Author: Nyaru, Jennifer Sayu
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: H Social Sciences (General); HF Commerce; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/61534/1/61534.pdf; https://ir.uitm.edu.my/id/eprint/61534/

This study was set out to conduct a surveys of customer satisfaction because this is important in obtaining a comprehensive understanding of the customers’ need and their judgment of the service received. The purpose of this study was to identify which dimensions of service quality that have the hig...