The relationship between service quality and customer satisfaction towards service counter in National Higher Education Fund Corporation (PTPTN) at Urban Transformation Centre (UTC), Kuching / Agustina Tara

• Main Author: Tara, Augustina
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: HF Commerce; Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/62442/1/62442.pdf; https://ir.uitm.edu.my/id/eprint/62442/

The purpose of this study was to identify which dimensions of services quality that had the highest level of agreement towards customer’s satisfaction and also investigate the relationship between dimensions of service quality and customer satisfaction toward service counter at National Higher Educa...