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The relationship between service quality and customer satisfaction towards counter service in service Sarawak Centre at Urban Transformation Centre (UTC), Kuching Sarawak./ Ruthchilly Jawai Langgie

The purpose of this study was to identify which service quality dimension has the highest level of contribution towards customer satisfaction and to determine the relationship between service quality and customer satisfaction. While for the questionnaire of the study has be constructed with 25 quest...

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Bibliographic Details
Main Author: Langgie, Ruthchilly Jawai
Format: Student Project
Language:English
Published: 2018
Subjects:
Indexes (General)
Surveys. Sampling. Statistical survey methodology
Service industries
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/60188/1/60188.pdf
https://ir.uitm.edu.my/id/eprint/60188/
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https://ir.uitm.edu.my/id/eprint/60188/1/60188.pdf
https://ir.uitm.edu.my/id/eprint/60188/

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