A study of customer satisfaction level on the services provided by PDB - commercial sales department / Ahmad Fuzairijane Jaafar

• Main Author: Jaafar, Ahmad Fuzairijane
• Format: Student Project
• Language: English
• Published: 2000
• Subjects: Social aspects. Social marketing; Marketing; Management; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/59834/1/59834.pdf; https://ir.uitm.edu.my/id/eprint/59834/

This project paper is aimed at studying the customer’s satisfaction on the services that are provided by the PDB’s Commercial Sales department. It is important to study the customer’s satisfaction especially on the customer service in order to improve the services to meet the customer’s requirement....