A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib

• Main Author: Halib, Hazlin Hafaris
• Format: Student Project
• Language: English
• Published: 2002
• Subjects: Marketing; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/54564/1/54564.pdf; https://ir.uitm.edu.my/id/eprint/54564/

This research examines the customer perception towards service quality provided by Tabung Haji’s hostel. The output gives us insights into how customer perceived whether they are satisfied or dissatisfied. Selected issues include customer perception towards front desk, housekeeping and facilities pr...