Difficulties faced by facility management employed in hotel / Syaza Nurafiqa Bolhassan

• Main Author: Bolhassan, Syaza Nurafiqa
• Format: Thesis
• Language: English
• Published: 2020
• Subjects: Organization; Consumer satisfaction; Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: https://ir.uitm.edu.my/id/eprint/37086/1/37086.pdf; https://ir.uitm.edu.my/id/eprint/37086/

As the hotel industry was a high demand for accommodation and competition in business, hence the facilities provided in the hotels must meet the customers' satisfaction. Facility management was crucial in the hotel industry, to monitor and organize the hotels' facilities, especially on operation and maintenance works. However, there were some difficulties that occurred during the operation and maintenance of facilities in the hotels. Thus, this research aims to identify the difficulties faced by facility management employed in the hotel. A semi-structured interview was conducted with the S-star hotels in Kuching, Sarawak. The study revealed that the total number of hotel rooms, total space area occupied in the hotel, cost for the consistency schedule of facilities maintenance and the shortage of workforce sources would cause difficulties faced by facility management. Therefore, a systematic management system, hires a more specialized workforce and responds to the customers' feedback are recommended to assist in operation and maintenance work and increase facility management productivity.