A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]

• Main Authors: Salman, Salmah, Mohd Nazir, Siti Nazira, Md Yusuf, Siti Nur Raidah, Ahmad, Jasmine
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/34046/1/34046.pdf; http://ir.uitm.edu.my/id/eprint/34046/

Service is an act or performance and an activity or a series of activities which take place in interactions with a contact person or a physical machine and which provides customer satisfaction. This study identifies the disabled people (students in PLPP) perceptions on the service quality provided b...