Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

• Main Authors: Azis, Ahmad Zamie, Kasmunee, Mohd Farhan, Ahmad, Jasmine
• Format: Conference or Workshop Item
• Language: English
• Published: 2010
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/33914/1/33914.pdf; http://ir.uitm.edu.my/id/eprint/33914/

As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choo...