TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim

• Main Author: Halim, Solihaton Hanim
• Format: Student Project
• Language: English
• Published: 2009
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction
• Online Access: http://ir.uitm.edu.my/id/eprint/31401/1/31401.pdf; http://ir.uitm.edu.my/id/eprint/31401/

Organizations cannot exist without customers. As such, the customer must be the central focus of the organization. The purpose of this research is to study the TNB Payment System (Billing) and Customer Satisfaction at TNB Banda Kaba Malacca. This research also will determine whether customers are sa...