An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail

• Main Author: Ismail, Faraeza
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2003
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Electric meters
• Online Access: http://ir.uitm.edu.my/id/eprint/22497/1/PPb_FARAEZA%20ISMAIL%20M%20BM%2003_5.pdf; http://ir.uitm.edu.my/id/eprint/22497/

TNB has introduced this stabil system as their new technoloqy, which is the new non- billing system. this is the concept of pre-payment meter is designed to gives convenience the consumer to buy an electricity. a smart card pre- payment meter is a metering system with a new billing methodology conve...