Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar

• Main Author: Mohtar, Nor Marina
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2007
• Subjects: Postal service. Stamps. Philately; Consumer satisfaction; Customer services. Customer relations
• Online Access: http://ir.uitm.edu.my/id/eprint/21081/1/PPb_NOR%20MARINA%20MOHTAR%20M%20BM%2007_5.pdf; http://ir.uitm.edu.my/id/eprint/21081/

This research is about contributing factors of customer dissatisfaction at Post office in Wilayah Persekutuan. There are many factors that contribute to the dissatisfaction with the service at the Post Office. This study, thus have the following objectives: 1) To determine the factors that will f...