Service quality and customer satisfaction : antecedents of customer's re-patronage intentions
This study was designed to examine the relationship between service quality, customer satisfaction and customer?s re-patronage intentions in the context of the restaurant industry. The respondents were 377 restaurant patrons who completed the self-administered questionnaire. Pearson Correlation anal...
保存先:
| 主要な著者: | , |
|---|---|
| フォーマット: | 論文 |
| 言語: | English |
| 出版事項: |
Sunway University College
2007
|
| 主題: | |
| オンライン･アクセス: | http://eprints.sunway.edu.my/46/1/service_quality.pdf http://eprints.sunway.edu.my/46/ |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|