Service quality and customer satisfaction : antecedents of customer's re-patronage intentions
This study was designed to examine the relationship between service quality, customer satisfaction and customer?s re-patronage intentions in the context of the restaurant industry. The respondents were 377 restaurant patrons who completed the self-administered questionnaire. Pearson Correlation anal...
محفوظ في:
| المؤلفون الرئيسيون: | , |
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| التنسيق: | مقال |
| اللغة: | English |
| منشور في: |
Sunway University College
2007
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| الموضوعات: | |
| الوصول للمادة أونلاين: | http://eprints.sunway.edu.my/46/1/service_quality.pdf http://eprints.sunway.edu.my/46/ |
| الوسوم: |
إضافة وسم
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