Factors affecting the consumers’ embracement of manual self-ordering system (order chit) in restaurants
The upsurge of manpower crunch issues has tightened up the service capacity of many full-service restaurants. The introduction of manual self-ordering system (as opposed to electronic menu and computerized ordering system) was the outcome of the manpower shortage among many financially restricted sm...
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| Format: | Article |
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Routledge
2021
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| Online Access: | http://eprints.sunway.edu.my/1782/ http://doi.org/10.1080/15378020.2021.1911565 |
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