Rethinking higher education services and the complaint handling framework in Malaysia

• Main Authors: Omoola, Sodiq Olalekan, Kayode, Bakare Kazeem, Ali Mohamed, Ashgar Ali, Abdul Hak, Nora, Wan Zahari, Wan Mohd Zulhafiz, Ramalingam, Chithra Latha
• Format: Article
• Language: English; English
• Published: Universiti Utara Malaysia Press 2023
• Subjects: K Law (General)
• Online Access: http://irep.iium.edu.my/108453/7/108453_Rethinking%20higher%20education%20services%20and%20the%20complaint_SCOPUS.pdf; http://irep.iium.edu.my/108453/8/108453_Rethinking%20higher%20education%20services%20and%20the%20complaint.pdf; http://irep.iium.edu.my/108453/; https://e-journal.uum.edu.my/index.php/uumjls/article/view/15242/3842; https://doi.org/10.32890/uumjls2023.14.1.8

In the last few decades, Malaysia has become a global hub for higher education services. Policies and programs have been put in place to improve the higher education system in the country and attract more international students. This development needs to be aligned with an effective dispute resoluti...