Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals
Purpose: Due to increasing competition in healthcare, hospitals need to be more consumer oriented. Determining the factors affecting the hospital selection of consumers and the relationship between them are beneficial for hospitals. The purpose of this study is to examine the factors affecting h...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Türkiye Fizyoterapistler Derneği
2021
|
Subjects: | |
Online Access: | http://irep.iium.edu.my/94992/7/94992_DETERMINING%20CONSUMERS%E2%80%99%20CHOICE%20CRITERIA%20FOR%20HOSPITAL.pdf http://irep.iium.edu.my/94992/ https://turkjphysiotherrehabil.org/pub/pdf/321/32-1-1343.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.iium.irep.94992 |
---|---|
record_format |
dspace |
spelling |
my.iium.irep.949922021-12-20T08:05:12Z http://irep.iium.edu.my/94992/ Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals Tor Kadioglu, Cansu Cavmak, Dogancan Haque, A. K. M. Ahasanul HF5001 Business. Business Administration Purpose: Due to increasing competition in healthcare, hospitals need to be more consumer oriented. Determining the factors affecting the hospital selection of consumers and the relationship between them are beneficial for hospitals. The purpose of this study is to examine the factors affecting hospital choice of healthcare customers. Methods: The sample of 662 healthcare consumers included the study and completed the questionnaire. The data were analyzed by structural equation model. Results: The results signify that responsiveness of services and physical environment significantly and positively affects perceived medical quality. Results also indicated that the post covid perception is significantly affected by responsiveness of services and accessibility. Finally, results revealed that effects of factors differed by the type of hospitals. Conclusion: The study contributesto the understanding of patient’s expectations from and criteria on hospitals. The finding of the study is also useful for hospital managers from public, private and university hospitals to conduct an efficient marketing action. Türkiye Fizyoterapistler Derneği 2021 Article PeerReviewed application/pdf en http://irep.iium.edu.my/94992/7/94992_DETERMINING%20CONSUMERS%E2%80%99%20CHOICE%20CRITERIA%20FOR%20HOSPITAL.pdf Tor Kadioglu, Cansu and Cavmak, Dogancan and Haque, A. K. M. Ahasanul (2021) Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals. Turkish Journal of Physiotherapy and Rehabilitation, 32 (3). pp. 10718-10730. ISSN 2651-4451 E-ISSN 2651-446X https://turkjphysiotherrehabil.org/pub/pdf/321/32-1-1343.pdf |
institution |
Universiti Islam Antarabangsa Malaysia |
building |
IIUM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
International Islamic University Malaysia |
content_source |
IIUM Repository (IREP) |
url_provider |
http://irep.iium.edu.my/ |
language |
English |
topic |
HF5001 Business. Business Administration |
spellingShingle |
HF5001 Business. Business Administration Tor Kadioglu, Cansu Cavmak, Dogancan Haque, A. K. M. Ahasanul Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
description |
Purpose: Due to increasing competition in healthcare, hospitals need to be more consumer oriented.
Determining the factors affecting the hospital selection of consumers and the relationship between them are
beneficial for hospitals. The purpose of this study is to examine the factors affecting hospital choice of
healthcare customers.
Methods: The sample of 662 healthcare consumers included the study and completed the questionnaire. The
data were analyzed by structural equation model.
Results: The results signify that responsiveness of services and physical environment significantly and
positively affects perceived medical quality. Results also indicated that the post covid perception is
significantly affected by responsiveness of services and accessibility. Finally, results revealed that effects of
factors differed by the type of hospitals.
Conclusion: The study contributesto the understanding of patient’s expectations from and criteria on hospitals.
The finding of the study is also useful for hospital managers from public, private and university hospitals to
conduct an efficient marketing action. |
format |
Article |
author |
Tor Kadioglu, Cansu Cavmak, Dogancan Haque, A. K. M. Ahasanul |
author_facet |
Tor Kadioglu, Cansu Cavmak, Dogancan Haque, A. K. M. Ahasanul |
author_sort |
Tor Kadioglu, Cansu |
title |
Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
title_short |
Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
title_full |
Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
title_fullStr |
Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
title_full_unstemmed |
Determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
title_sort |
determining consumers’ choice criteria for hospital services: a study among public, private and institutional hospitals |
publisher |
Türkiye Fizyoterapistler Derneği |
publishDate |
2021 |
url |
http://irep.iium.edu.my/94992/7/94992_DETERMINING%20CONSUMERS%E2%80%99%20CHOICE%20CRITERIA%20FOR%20HOSPITAL.pdf http://irep.iium.edu.my/94992/ https://turkjphysiotherrehabil.org/pub/pdf/321/32-1-1343.pdf |
_version_ |
1720436666559102976 |
score |
13.18916 |