Students' satisfactions towards library service quality at a local higher learning institution
A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...
Saved in:
Main Authors: | , |
---|---|
格式: | Book Chapter |
语言: | English |
出版: |
IIUM Press
2011
|
主题: | |
在线阅读: | http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf http://irep.iium.edu.my/25602/ http://rms.research.iium.edu.my/bookstore/default.aspx |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|