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Students' satisfactions towards library service quality at a local higher learning institution

A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...

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Main Authors: Nouremon-Dai, Fatimah, Mohd Ali, Hairuddin
Format: Book Chapter
Language:English
Published: IIUM Press 2011
Subjects:
LB2300 Higher Education
Online Access:http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf
http://irep.iium.edu.my/25602/
http://rms.research.iium.edu.my/bookstore/default.aspx
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spelling my.iium.irep.256022021-07-05T17:00:01Z http://irep.iium.edu.my/25602/ Students' satisfactions towards library service quality at a local higher learning institution Nouremon-Dai, Fatimah Mohd Ali, Hairuddin LB2300 Higher Education A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further research was also suggested. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf Nouremon-Dai, Fatimah and Mohd Ali, Hairuddin (2011) Students' satisfactions towards library service quality at a local higher learning institution. In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 119-137. ISBN 9789674180126 http://rms.research.iium.edu.my/bookstore/default.aspx
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Nouremon-Dai, Fatimah
Mohd Ali, Hairuddin
Students' satisfactions towards library service quality at a local higher learning institution
description A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further research was also suggested.
format Book Chapter
author Nouremon-Dai, Fatimah
Mohd Ali, Hairuddin
author_facet Nouremon-Dai, Fatimah
Mohd Ali, Hairuddin
author_sort Nouremon-Dai, Fatimah
title Students' satisfactions towards library service quality at a local higher learning institution
title_short Students' satisfactions towards library service quality at a local higher learning institution
title_full Students' satisfactions towards library service quality at a local higher learning institution
title_fullStr Students' satisfactions towards library service quality at a local higher learning institution
title_full_unstemmed Students' satisfactions towards library service quality at a local higher learning institution
title_sort students' satisfactions towards library service quality at a local higher learning institution
publisher IIUM Press
publishDate 2011
url http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf
http://irep.iium.edu.my/25602/
http://rms.research.iium.edu.my/bookstore/default.aspx
_version_ 1705056459034722304
score 13.149126

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