Students' satisfactions towards library service quality at a local higher learning institution
A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...
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| 主要な著者: | , |
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| フォーマット: | 図書の章 |
| 言語: | English |
| 出版事項: |
IIUM Press
2011
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| 主題: | |
| オンライン･アクセス: | http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf http://irep.iium.edu.my/25602/ http://rms.research.iium.edu.my/bookstore/default.aspx |
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