Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As customer awareness increases on the service offered by banks, expectation from services quality increases too. Quality of a service in banking industry plays an essential role in measuring the perfo...
محفوظ في:
| المؤلفون الرئيسيون: | , , |
|---|---|
| التنسيق: | مقال |
| اللغة: | English |
| منشور في: |
2018
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | http://eprints.unisza.edu.my/6761/1/FH02-FESP-18-13556.pdf http://eprints.unisza.edu.my/6761/ |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|