TQM and Competitive Advantage: A Review and Research Agenda
The purpose of this paper is to develop a conceptual model that can be used in supporting the association between the many facets of total quality management (TQM) practices and its impact on competitive advantage. The theories of TQM and competitive advantage serve as the theoretical foundation...
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Main Authors: | , , , |
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Format: | Article |
Language: | English |
Published: |
Society for Alliance, Fidelity & Advancement
2009
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Subjects: | |
Online Access: | http://eprints.intimal.edu.my/212/1/13.pdf http://eprints.intimal.edu.my/212/ |
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