TQM and Competitive Advantage: A Review and Research Agenda
The purpose of this paper is to develop a conceptual model that can be used in supporting the association between the many facets of total quality management (TQM) practices and its impact on competitive advantage. The theories of TQM and competitive advantage serve as the theoretical foundation...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Society for Alliance, Fidelity & Advancement
2009
|
| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/212/1/13.pdf http://eprints.intimal.edu.my/212/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | The purpose of this paper is to develop a conceptual model that can be
used in supporting the association between the many facets of total quality
management (TQM) practices and its impact on competitive advantage. The
theories of TQM and competitive advantage serve as the theoretical foundation to
build up the conceptual model. This proposed conceptual framework could
provide valuable knowledge to top management in the organizations to improve
their quality management practices and subsequently achieving competitive
advantage. |
|---|