Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations

• Main Authors: Cheah, Weng Choong, Ooi, Keng Boon, Teh, Pei Lee, Chong, Alain Yee Loong, Yong, Chen Chen
• Format: Article
• Language: English
• Published: Asian Network for Scientific Information 2009
• Subjects: HD61 Risk Management
• Online Access: http://eprints.intimal.edu.my/1188/1/Total%20quality%20management%20and%20knowledge%20sharing%20Comparing%20Malaysia%27s%20manufacturing%20and%20service%20organizations.pdf; http://eprints.intimal.edu.my/1188/

The aim of this study was to examine the difference between Malaysian manufacturing and service organizations with regard to the multidimensionality of TQM practices and the relationship of these practices to knowledge sharing behavior from middle management employees’ perspective. The empirical dat...