Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
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Main Authors: | Ali, Muhammad Asghar, Ting, Ding Hooi, Isha, Ahmad Shahrul Nizam, Ahmad-Ur-Rehman, Muhammad, Ali, Shoukat |
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Format: | Article |
Published: |
Emerald Publishing Limited
2023
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Online Access: | http://scholars.utp.edu.my/id/eprint/37213/ |
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