Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
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Emerald Publishing Limited
2023
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oai:scholars.utp.edu.my:372132023-09-07T06:27:42Z http://scholars.utp.edu.my/id/eprint/37213/ Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender Ali, Muhammad Asghar Ting, Ding Hooi Isha, Ahmad Shahrul Nizam Ahmad-Ur-Rehman, Muhammad Ali, Shoukat Emerald Publishing Limited 2023 Article NonPeerReviewed Ali, Muhammad Asghar and Ting, Ding Hooi and Isha, Ahmad Shahrul Nizam and Ahmad-Ur-Rehman, Muhammad and Ali, Shoukat (2023) Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender. Journal of Asia Business Studies, 17 (2). pp. 308-326. |
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Ali, Muhammad Asghar Ting, Ding Hooi Isha, Ahmad Shahrul Nizam Ahmad-Ur-Rehman, Muhammad Ali, Shoukat |
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Ali, Muhammad Asghar Ting, Ding Hooi Isha, Ahmad Shahrul Nizam Ahmad-Ur-Rehman, Muhammad Ali, Shoukat Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
author_facet |
Ali, Muhammad Asghar Ting, Ding Hooi Isha, Ahmad Shahrul Nizam Ahmad-Ur-Rehman, Muhammad Ali, Shoukat |
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Ali, Muhammad Asghar |
title |
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
title_short |
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
title_full |
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
title_fullStr |
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
title_full_unstemmed |
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
title_sort |
does service recovery matter? relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender |
publisher |
Emerald Publishing Limited |
publishDate |
2023 |
url |
http://scholars.utp.edu.my/id/eprint/37213/ |
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1778164806219464704 |
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13.19449 |