Students satisfaction towards the university: Does service quality matters?

• المؤلفون الرئيسيون: Chuah, Chin Wei, Sri Ramalu, Subramaniam
• التنسيق: مقال
• اللغة: English
• منشور في: Macrothink Institute 2011
• الموضوعات: LB2300 Higher Education
• الوصول للمادة أونلاين: http://repo.uum.edu.my/9541/1/1065-4699-1-PB.pdf; http://repo.uum.edu.my/9541/; http://dx.doi.org/10.5296/ije.v3i2.1065

This study examines the relationship between service quality (SQ) and the level of student’s satisfaction (SS) using a field study of 100 undergraduate students in one of the university in Malaysia. The findings of this study reveals that SQ is a vital factor that determines the level of SS. Specifi...