Service quality measurement towards customer satisfaction - Deutsche Post (DHL) in Asia Pacific

The purpose of this paper is to analyze the factors that contribute to service quality which are timeliness, condition/ accuracy of order, and quality of information towards a greater customer satisfaction.in DHL’.With the 38% dominant the Asia Pacific express market, DHL has a need to identifies si...

Full description

Saved in:
Bibliographic Details
Main Authors: Poh, Cecilia Shiow Huei, Razalli, Mohd Rizal
Format: Conference or Workshop Item
Language:English
Published: 2012
Subjects:
Online Access:http://repo.uum.edu.my/8447/1/p1595.pdf
http://repo.uum.edu.my/8447/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items