Hospitality language as a professional skill
International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic backgrounds. There is therefore a growing worldwide need for front-line staff(as hosts) in the hospitality industry who are able to communicate effectively wit...
Saved in:
Main Authors: | , |
---|---|
Format: | Article |
Language: | English |
Published: |
Elsevier Science Ltd.
2003
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/4611/1/Hos.pdf http://repo.uum.edu.my/4611/ http://www.elsevier.com/locate/esp |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.uum.repo.4611 |
---|---|
record_format |
eprints |
spelling |
my.uum.repo.46112012-02-25T03:09:17Z http://repo.uum.edu.my/4611/ Hospitality language as a professional skill Blue, George M. Harun, Minah PE English International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic backgrounds. There is therefore a growing worldwide need for front-line staff(as hosts) in the hospitality industry who are able to communicate effectively with guests.This paper argues that particular patterns of language are associated with host-guest interaction. This language, corresponding to the different stages of the arrival–departure hospitality cycle, may be termed ‘hospitality language’. The first two parts of the paper investigate hospitality practices and define the notion of hospitality language, outlining its evolution in the context of the United Kingdom. This is followed by an illustration of its use in a case study of four hotels in Southampton. The fourth part discusses some pedagogical implications, with an emphasis on the need to expose learners to actual hotel reception practices. Interviews with hotel staff reveal that some hospitality skills could be developed through in-service training. It is argued that such training could be viewed as an ESP/EOP requirement of the hospitality profession.The concluding section recommends that communication skills be given more serious attention by human resources managers, researchers and educators in the field of hospitality management. Elsevier Science Ltd. 2003 Article PeerReviewed application/pdf en http://repo.uum.edu.my/4611/1/Hos.pdf Blue, George M. and Harun, Minah (2003) Hospitality language as a professional skill. English for Specific Purposes, 22. pp. 73-91. ISSN 0889-4906 http://www.elsevier.com/locate/esp |
institution |
Universiti Utara Malaysia |
building |
UUM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Utara Malaysia |
content_source |
UUM Institutionali Repository |
url_provider |
http://repo.uum.edu.my/ |
language |
English |
topic |
PE English |
spellingShingle |
PE English Blue, George M. Harun, Minah Hospitality language as a professional skill |
description |
International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic backgrounds. There is therefore a growing worldwide need for front-line staff(as hosts) in the hospitality industry who are able to communicate effectively with guests.This paper argues that particular patterns of language are associated with host-guest interaction. This language, corresponding to the different stages of the arrival–departure hospitality cycle, may be termed ‘hospitality language’. The first two
parts of the paper investigate hospitality practices and define the notion of hospitality language, outlining its evolution in the context of the United Kingdom. This is followed by an illustration of its use in a case study of four hotels in Southampton. The fourth part discusses
some pedagogical implications, with an emphasis on the need to expose learners to actual hotel reception practices. Interviews with hotel staff reveal that some hospitality skills could be developed through in-service training. It is argued that such training could be viewed as an ESP/EOP requirement of the hospitality profession.The concluding section recommends that communication skills be given more serious attention by human resources managers, researchers and educators in the field of hospitality management. |
format |
Article |
author |
Blue, George M. Harun, Minah |
author_facet |
Blue, George M. Harun, Minah |
author_sort |
Blue, George M. |
title |
Hospitality language as a professional skill |
title_short |
Hospitality language as a professional skill |
title_full |
Hospitality language as a professional skill |
title_fullStr |
Hospitality language as a professional skill |
title_full_unstemmed |
Hospitality language as a professional skill |
title_sort |
hospitality language as a professional skill |
publisher |
Elsevier Science Ltd. |
publishDate |
2003 |
url |
http://repo.uum.edu.my/4611/1/Hos.pdf http://repo.uum.edu.my/4611/ http://www.elsevier.com/locate/esp |
_version_ |
1644278793361162240 |
score |
13.159267 |