A radical - transformational change through leadership

• Main Authors: Ahmad, Hartini, Francis, Arthur
• Format: Article
• Language: English
• Published: Universiti Utara Malaysia 2005
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/2926/1/mmj9123.pdf; http://repo.uum.edu.my/2926/; http://mmj.uum.edu.my/

This paper is concerned with leadership practies in a radical process change, namely, business process reengineering (BPR). The paper looks at the higher education context, which has succesfully implemented BPR in their key processes. The results were taken from three in-depth case studies using the triangulation approach which includes open-ended interviews and use of secondary data. The results had shown six important leadership factors as key driver to enable process change to happen successfully. Leaders need to be able to practise different leadership approaches or styles based on situations, emphasise on a strategic vision, use effective communications, do reinforcement give commitment and support, and have leadership qualities. Some suggestions regarding leadership best practices for a radical transformational change are also outlined.