Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result

Business excellence (BE) model is a very crucial tool for organisations to improve their business performance. However, SMEs seems to face issues in implementing business excellence compared to MNCs due to less resources and exposure on BE. Thus, understanding the appropriate business excellence ena...

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Main Authors: Ahmad, Md Fauzi, Zamri, Shafeeka Fadlikh, Abdul Hamid, Norhadilah, Ahmad, Ahmad Nur Aizat, Abdul Rahman, Nor Aida, Mohd Nawi, Mohd Nasrun
Format: Article
Language:English
Published: ExcelingTech Publishers 2019
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Online Access:http://repo.uum.edu.my/25700/1/IJSCM%208%201%202019%2058%2063.pdf
http://repo.uum.edu.my/25700/
http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2213
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spelling my.uum.repo.257002019-03-04T03:05:43Z http://repo.uum.edu.my/25700/ Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result Ahmad, Md Fauzi Zamri, Shafeeka Fadlikh Abdul Hamid, Norhadilah Ahmad, Ahmad Nur Aizat Abdul Rahman, Nor Aida Mohd Nawi, Mohd Nasrun HB Economic Theory Business excellence (BE) model is a very crucial tool for organisations to improve their business performance. However, SMEs seems to face issues in implementing business excellence compared to MNCs due to less resources and exposure on BE. Thus, understanding the appropriate business excellence enablers to be implemented in order to achieve an outstanding performance is crucial for SMEs and MNCs. This study aimed to determine the level of business excellence enablers amongst SMEs and MNCs. There were six enablers utilized in this study which were; (1) Leadership, (2) Strategic Planning, (3) Customer Focus, (4) People, (5) Process, and also (6) Information. A total population of 100 respondents have been selected. Finally, 60 respondents have replied for further analysis. Random sampling technique was used during the distribution of questionnaires and SPSS was also applied in this study to analyse data and generate outcomes. Based on research outcomes, customer focus practices had the highest mean (Mean=6.29) which classified as high level. Furthermore, comparison analysis of BE enablers between SMEs and MNCs has been conducted. The result showed that there was no significant difference between SMEs and MNCs except information but MNCs mean ranks were higher compared to SMEs. This research study is also conducted as a guidance for both SMEs and MNCs to improve their business performances in the future. ExcelingTech Publishers 2019 Article PeerReviewed application/pdf en http://repo.uum.edu.my/25700/1/IJSCM%208%201%202019%2058%2063.pdf Ahmad, Md Fauzi and Zamri, Shafeeka Fadlikh and Abdul Hamid, Norhadilah and Ahmad, Ahmad Nur Aizat and Abdul Rahman, Nor Aida and Mohd Nawi, Mohd Nasrun (2019) Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result. International Journal of Supply Chain Management (IJSCM), 8 (1). pp. 58-63. ISSN 2050-7399 http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2213
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HB Economic Theory
spellingShingle HB Economic Theory
Ahmad, Md Fauzi
Zamri, Shafeeka Fadlikh
Abdul Hamid, Norhadilah
Ahmad, Ahmad Nur Aizat
Abdul Rahman, Nor Aida
Mohd Nawi, Mohd Nasrun
Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result
description Business excellence (BE) model is a very crucial tool for organisations to improve their business performance. However, SMEs seems to face issues in implementing business excellence compared to MNCs due to less resources and exposure on BE. Thus, understanding the appropriate business excellence enablers to be implemented in order to achieve an outstanding performance is crucial for SMEs and MNCs. This study aimed to determine the level of business excellence enablers amongst SMEs and MNCs. There were six enablers utilized in this study which were; (1) Leadership, (2) Strategic Planning, (3) Customer Focus, (4) People, (5) Process, and also (6) Information. A total population of 100 respondents have been selected. Finally, 60 respondents have replied for further analysis. Random sampling technique was used during the distribution of questionnaires and SPSS was also applied in this study to analyse data and generate outcomes. Based on research outcomes, customer focus practices had the highest mean (Mean=6.29) which classified as high level. Furthermore, comparison analysis of BE enablers between SMEs and MNCs has been conducted. The result showed that there was no significant difference between SMEs and MNCs except information but MNCs mean ranks were higher compared to SMEs. This research study is also conducted as a guidance for both SMEs and MNCs to improve their business performances in the future.
format Article
author Ahmad, Md Fauzi
Zamri, Shafeeka Fadlikh
Abdul Hamid, Norhadilah
Ahmad, Ahmad Nur Aizat
Abdul Rahman, Nor Aida
Mohd Nawi, Mohd Nasrun
author_facet Ahmad, Md Fauzi
Zamri, Shafeeka Fadlikh
Abdul Hamid, Norhadilah
Ahmad, Ahmad Nur Aizat
Abdul Rahman, Nor Aida
Mohd Nawi, Mohd Nasrun
author_sort Ahmad, Md Fauzi
title Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result
title_short Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result
title_full Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result
title_fullStr Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result
title_full_unstemmed Comparative study of business excellence enablers between small and medium enterprises and multinational companies: a TQM survey result
title_sort comparative study of business excellence enablers between small and medium enterprises and multinational companies: a tqm survey result
publisher ExcelingTech Publishers
publishDate 2019
url http://repo.uum.edu.my/25700/1/IJSCM%208%201%202019%2058%2063.pdf
http://repo.uum.edu.my/25700/
http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2213
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score 13.209306