The impact of TQM tools and organisation performance in Malaysia small and medium enterprise (SMEs): a survey result

• Main Authors: Ahmad, Md Fauzi, Siew Yin, Jessica Chan, Muhd Nor, Nik Hisyamudin, Chan, Shiau Wei, Abdul Hamid, Norhadilah, Ahmad Zaidi, Ahmad Nur Aizat, Abdul Rahman, Nor Aida, Mohd Nawi, Mohd Nasrun
• Format: Article
• Language: English
• Published: ExcelingTech Pub, UK 2018
• Subjects: T Technology (General); HD62 Standardization. Simplification. Waste
• Online Access: http://eprints.uthm.edu.my/5340/1/AJ%202018%20%28497%29.pdf; http://eprints.uthm.edu.my/5340/

Total Quality Management (TQM) is an important management tool for continuous improvement in an organization for enhancing their performance. TQM tools are very essential in supporting TQM activities. However, small and medium enterprises (SMEs) have inadequate resources and awareness of motivation...