Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework
Measuring the cost of quality in hospitals has been the main concern of quality, finance and accounting managers. It is a complicated task to balance between reducing the cost and providing a high quality service. Thus, hospitals integrate different quality improvement models such as lean and cost...
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my.uum.repo.248722018-10-03T00:16:03Z http://repo.uum.edu.my/24872/ Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework Aoun, Malak Alaaraj, Hassan HD28 Management. Industrial Management Measuring the cost of quality in hospitals has been the main concern of quality, finance and accounting managers. It is a complicated task to balance between reducing the cost and providing a high quality service. Thus, hospitals integrate different quality improvement models such as lean and cost of quality to identify the wastes resulted from the cost of poor quality and spot the opportunities for improving the cost of good quality.This study reviews the literature related to these two models and highlights its implementation in the healthcare sector.Hence, a conceptual framework is proposed. One of the main research implications is that accounting and quality assurance teams have to cooperate and share information to reduce undesirable costs and improve the hospital’s financials. However, future studies are encouraged to expand the research empirically to discover hidden costs of quality and implement different improvement quality models to enrich the literature 2017-07-11 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/24872/1/2nd%20IRC%202017%20102.pdf Aoun, Malak and Alaaraj, Hassan (2017) Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework. In: 2nd International Research Conference on Economics Business and Social Sciences, 11-12 July 2017, Park Royal Hotel Penang Malaysia. |
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HD28 Management. Industrial Management Aoun, Malak Alaaraj, Hassan Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework |
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Measuring the cost of quality in hospitals has been the main concern of quality, finance and
accounting managers. It is a complicated task to balance between reducing the cost and providing a high quality service. Thus, hospitals integrate different quality improvement models such as lean and cost of quality to identify the wastes resulted from the cost of poor quality and spot the opportunities for improving the cost of good quality.This study reviews the literature related to these two models and highlights its
implementation in the healthcare sector.Hence, a conceptual framework is proposed. One of the main
research implications is that accounting and quality assurance teams have to cooperate and share information to reduce undesirable costs and improve the hospital’s financials. However, future studies are encouraged to expand the research empirically to discover hidden costs of quality and implement different improvement quality models to enrich the literature |
format |
Conference or Workshop Item |
author |
Aoun, Malak Alaaraj, Hassan |
author_facet |
Aoun, Malak Alaaraj, Hassan |
author_sort |
Aoun, Malak |
title |
Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework |
title_short |
Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework |
title_full |
Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework |
title_fullStr |
Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework |
title_full_unstemmed |
Integrating Lean and Cost of Quality Models to Improve Hospitals’ Financials: A Conceptual Framework |
title_sort |
integrating lean and cost of quality models to improve hospitals’ financials: a conceptual framework |
publishDate |
2017 |
url |
http://repo.uum.edu.my/24872/1/2nd%20IRC%202017%20102.pdf http://repo.uum.edu.my/24872/ |
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1644284164261806080 |
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13.18916 |