The antecedent factors of patient's confidence toward healthcare provider

• Main Authors: Turay, Tiara, Mohd Mokhtar, Sany Sanuri, Gbadebo, Salimon Maruf
• Format: Conference or Workshop Item
• Language: English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/24198/1/p70.pdf; http://repo.uum.edu.my/24198/

It has been well accepted that the Individuals‟ level of confidence in regard to the providers‟ performance will influence the level of customer attitude, future behavior, and loyalty.In healthcare context, patience confidence is proved as the crucial factors that determine the healthcare long-term existence in the marketplace.Due to the reasons, the objective of this study is to identify the factors that drive the patient‟s confidence toward healthcare provider. Through the extensive review of previous literature related to confidence in general and healthcare context, there are several factors that identified as the driver of patient‟s confidence toward the healthcare provider.