The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria

• Main Authors: Tijani, Ahmodu-, Shola, Ismail, Adnan, Zurina, Saad, Shahrin
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/23795/1/CBMM%202017%20658%20672.pdf; http://repo.uum.edu.my/23795/

Objective: This paper is aimed to investigate the determinant of Recruitment and selection practices on Service quality of risk services companies in Nigeria.Methodology: The study adopts secondary data which review related literatures from journal articles, text and other literatures on assessment of the concepts.Finding: The paper finds that there is a significant relationship between Recruitment and selection practices on service quality of risk service companies in Nigeria.It also reveals that Recruitment and selection practices directly affect overall service quality in terms of staff productivity, customer base, customer retention, overall profit, and risk improvement to the customers.Implication: Risk Service company with good recruitment and selection practices automatically aids efficiency and effectiveness of quality risk service, risk reduction, risk management culture and insurance friendly environment.