Sharia compliance service quality metrics for e-commerce: An exploratory analysis
Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foste...
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my.uum.repo.228562017-07-27T02:01:07Z http://repo.uum.edu.my/22856/ Sharia compliance service quality metrics for e-commerce: An exploratory analysis Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati BP Islam. Bahaism. Theosophy, etc T Technology (General) Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce.Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce. 2017-04-25 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/22856/1/ICOCI%202017%20332-340.pdf Ribadu, Mohammed Bashir and Wan Ab. Rahman, Wan Nurhayati (2017) Sharia compliance service quality metrics for e-commerce: An exploratory analysis. In: 6th International Conference on Computing & Informatics (ICOCI2017), 25 - 27 April 2017, Kuala Lumpur. http://icoci.cms.net.my/PROCEEDINGS/2017/Pdf_Version_Chap06e/PID147-332-340e.pdf |
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BP Islam. Bahaism. Theosophy, etc T Technology (General) Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati Sharia compliance service quality metrics for e-commerce: An exploratory analysis |
description |
Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure
Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce
that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance
scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce.Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of
Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce. |
format |
Conference or Workshop Item |
author |
Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati |
author_facet |
Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati |
author_sort |
Ribadu, Mohammed Bashir |
title |
Sharia compliance service quality metrics for e-commerce: An exploratory analysis |
title_short |
Sharia compliance service quality metrics for e-commerce: An exploratory analysis |
title_full |
Sharia compliance service quality metrics for e-commerce: An exploratory analysis |
title_fullStr |
Sharia compliance service quality metrics for e-commerce: An exploratory analysis |
title_full_unstemmed |
Sharia compliance service quality metrics for e-commerce: An exploratory analysis |
title_sort |
sharia compliance service quality metrics for e-commerce: an exploratory analysis |
publishDate |
2017 |
url |
http://repo.uum.edu.my/22856/1/ICOCI%202017%20332-340.pdf http://repo.uum.edu.my/22856/ http://icoci.cms.net.my/PROCEEDINGS/2017/Pdf_Version_Chap06e/PID147-332-340e.pdf |
_version_ |
1644283636195786752 |
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13.153044 |