Developing service quality index for zakat institutions

• Main Authors: Abd. Wahab, Norazlina, Zainol, Zairy, Abu Bakar, Mahyuddin, Ibrahim, Ahmad Zubir, Minhaj, Norida
• 格式: Article
• 语言: English
• 出版: EconJournals 2016
• 主题: BP Islam. Bahaism. Theosophy, etc; HJ Public Finance
• 在线阅读: http://repo.uum.edu.my/21878/1/IJEFI%20%206%20S7%202016%20249%20258.pdf; http://repo.uum.edu.my/21878/; http://www.econjournals.com/index.php/ijefi/article/view/3616

The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality of zakat institutions from the perspective of...