Developing service quality index for zakat institutions

• Main Authors: Abd. Wahab, Norazlina, Zainol, Zairy, Abu Bakar, Mahyuddin, Ibrahim, Ahmad Zubir, Minhaj, Norida
• Format: Article
• Language: English
• Published: EconJournals 2016
• Subjects: BP Islam. Bahaism. Theosophy, etc; HJ Public Finance
• Online Access: http://repo.uum.edu.my/21878/1/IJEFI%20%206%20S7%202016%20249%20258.pdf; http://repo.uum.edu.my/21878/; http://www.econjournals.com/index.php/ijefi/article/view/3616

The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality of zakat institutions from the perspective of...