The impact of service quality on zakat stakeholders satisfaction: A study on Malaysia zakat in institutions

• Main Authors: Abd. Wahab, Norazlina, Ibrahim, Ahmad Zubir, Zainol, Zairy, Abu Bakar, Mahyuddin, Minhaj, Norida
• Format: Article
• Language: English
• Published: Universiti Sains Islam Malaysia 2016
• Subjects: BP Islam. Bahaism. Theosophy, etc; HJ Public Finance
• Online Access: http://repo.uum.edu.my/21876/1/JMFIR%2013%202%202016%201%2021.pdf; http://repo.uum.edu.my/21876/; http://jmifr.usim.edu.my/for-readers/jmifr-vol-13-no-2-dec-2016/202-the-impact-of-service-quality-on-zakat-stakeholders-satisfaction-a-study-on-malaysian-zakat-in-institutions

The purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the impact of service quality towards satisfac...