Developing service quality index for zakat institutions
The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality of zakat institutions from the perspective of...
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Main Authors: | Abd. Wahab, Norazlina, Zainol, Zairy, Abu Bakar, Mahyuddin, Ibrahim, Ahmad Zubir, Minhaj, Norida |
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Format: | Article |
Language: | English |
Published: |
EconJournals
2016
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Subjects: | |
Online Access: | http://repo.uum.edu.my/21878/1/IJEFI%20%206%20S7%202016%20249%20258.pdf http://repo.uum.edu.my/21878/ http://www.econjournals.com/index.php/ijefi/article/view/3616 |
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