Exploring the pattern of internal communication in total quality management implementation in manufacturing companies

• Main Authors: Samsudin, Sharina, Mohd Jalil, Nor Hayati, Ibrahim, Marzura
• Format: Conference or Workshop Item
• Language: English
• Published: EDP Sciences 2017
• Subjects: TS Manufactures
• Online Access: http://repo.uum.edu.my/20970/1/shsconf_icome2017%201%209v.pdf; http://repo.uum.edu.my/20970/; http://doi.org/10.1051/shsconf/20173300078

Communication is an important aspect of organizational dynamic process and it is irrefutable one of the critical success factors of the Total Quality Management (TQM) implementation. Although there are increasing awareness concerning the importance of internal organizational communication, knowledg...