Exploring the pattern of internal communication in total quality management implementation in manufacturing companies

Communication is an important aspect of organizational dynamic process and it is irrefutable one of the critical success factors of the Total Quality Management (TQM) implementation. Although there are increasing awareness concerning the importance of internal organizational communication, knowledg...

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Main Authors: Samsudin, Sharina, Mohd Jalil, Nor Hayati, Ibrahim, Marzura
Format: Conference or Workshop Item
Language:English
Published: EDP Sciences 2017
Subjects:
Online Access:http://repo.uum.edu.my/20970/1/shsconf_icome2017%201%209v.pdf
http://repo.uum.edu.my/20970/
http://doi.org/10.1051/shsconf/20173300078
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spelling my.uum.repo.209702017-02-15T00:50:34Z http://repo.uum.edu.my/20970/ Exploring the pattern of internal communication in total quality management implementation in manufacturing companies Samsudin, Sharina Mohd Jalil, Nor Hayati Ibrahim, Marzura TS Manufactures Communication is an important aspect of organizational dynamic process and it is irrefutable one of the critical success factors of the Total Quality Management (TQM) implementation. Although there are increasing awareness concerning the importance of internal organizational communication, knowledge appears to have rarely translated into practice or there is lack of guidance to effectively practicing it.Therefore, a study was proposed to investigate the pattern of internal communication practice in TQM implementation.This paper concerns on focusing into internal communication practices in TQM implementation factors and the communication patterns in terms of message forms and mediums of communication to convey TQM messages.Reliability and Factor analysis were carried out to confirm items that form each factor in internal communication in TQM implementation.Based on the analysis of survey questionnaires distributed to 104 large manufacturing companies implementing TQM in Malaysia, it was found that there are certain communication patterns practice by the management when conveying and disseminating TQM messages, but they have no specific guidelines.Therefore, the internal communication practices are not well planned.Finally, it is suggested that further research should be carried out to explain clearly the role and strategy of communication on this issue in order to boost the success of TQM implementation particularly in manufacturing company. EDP Sciences 2017 Conference or Workshop Item PeerReviewed application/pdf en cc4_by http://repo.uum.edu.my/20970/1/shsconf_icome2017%201%209v.pdf Samsudin, Sharina and Mohd Jalil, Nor Hayati and Ibrahim, Marzura (2017) Exploring the pattern of internal communication in total quality management implementation in manufacturing companies. In: International Conference on Communication and Media: An International Communication Association Regional Conference (i-COME’16), 18th - 20th September 2016, Istana Hotel, Kuala Lumpur. http://doi.org/10.1051/shsconf/20173300078 doi:10.1051/shsconf/20173300078
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic TS Manufactures
spellingShingle TS Manufactures
Samsudin, Sharina
Mohd Jalil, Nor Hayati
Ibrahim, Marzura
Exploring the pattern of internal communication in total quality management implementation in manufacturing companies
description Communication is an important aspect of organizational dynamic process and it is irrefutable one of the critical success factors of the Total Quality Management (TQM) implementation. Although there are increasing awareness concerning the importance of internal organizational communication, knowledge appears to have rarely translated into practice or there is lack of guidance to effectively practicing it.Therefore, a study was proposed to investigate the pattern of internal communication practice in TQM implementation.This paper concerns on focusing into internal communication practices in TQM implementation factors and the communication patterns in terms of message forms and mediums of communication to convey TQM messages.Reliability and Factor analysis were carried out to confirm items that form each factor in internal communication in TQM implementation.Based on the analysis of survey questionnaires distributed to 104 large manufacturing companies implementing TQM in Malaysia, it was found that there are certain communication patterns practice by the management when conveying and disseminating TQM messages, but they have no specific guidelines.Therefore, the internal communication practices are not well planned.Finally, it is suggested that further research should be carried out to explain clearly the role and strategy of communication on this issue in order to boost the success of TQM implementation particularly in manufacturing company.
format Conference or Workshop Item
author Samsudin, Sharina
Mohd Jalil, Nor Hayati
Ibrahim, Marzura
author_facet Samsudin, Sharina
Mohd Jalil, Nor Hayati
Ibrahim, Marzura
author_sort Samsudin, Sharina
title Exploring the pattern of internal communication in total quality management implementation in manufacturing companies
title_short Exploring the pattern of internal communication in total quality management implementation in manufacturing companies
title_full Exploring the pattern of internal communication in total quality management implementation in manufacturing companies
title_fullStr Exploring the pattern of internal communication in total quality management implementation in manufacturing companies
title_full_unstemmed Exploring the pattern of internal communication in total quality management implementation in manufacturing companies
title_sort exploring the pattern of internal communication in total quality management implementation in manufacturing companies
publisher EDP Sciences
publishDate 2017
url http://repo.uum.edu.my/20970/1/shsconf_icome2017%201%209v.pdf
http://repo.uum.edu.my/20970/
http://doi.org/10.1051/shsconf/20173300078
_version_ 1644283109745623040
score 13.209306